'Flight Cancellations, Delays are Inevitable in Aviation'
NCAA logo |
The Director of Consumer Protection Directorate
of the Nigerian Civil Aviation Authority (NCAA), Adamu Abdullahi, has said that
bad weather, technical problems and logistics issues have made it inevitable for
airlines to delay and cancel flights.
He however pointed out that the airlines must
crave passengers understanding by carrying them along.
Adamu stated this at the weekend in Lagos when
Arik Air offered four of its passengers, selected through a raffle draw, an
all-expenses paid trip to Brazil.
The four lucky winners were picked from the
tickets of many loyal customers at a draw that was overseen by the music icon,
Ice Prince.
The names of the lucky winners are Onuegbu Chima
Godwin, Fashawe Oluwayemisi, Aluko Bade and Samuel Bayode.
The airline said the gesture was to say thank you
to its customers and to give back to them, adding that there is plan to sustain
the programme and expand it in future.
The head of flight operations and deputy managing
director of Arik Air, Captain Ado Sanusi said that the idea to appreciate the
airline’s customers came about a year ago when Arik Air planned to start
operation from Lagos to Brazil.
“The idea of this draw came about a year ago when
Nigeria qualified to go to Brazil and the aim was actually to fly to Brazil and
we have been working on that for over two years, trying to make sure that we fly
Lagos to Brazil.
"Unfortunately there were so many challenges that
we could not overcome and that has stopped the dream to fly to Brazil before the
World Cup, but that doesn’t mean we cannot continue to pursue that dream. We
will definitely link the two countries; that is, Nigeria and Brazil."
Sanusi promised that it would operate commercial
flight to the destination of the next World Cup, no matter the country that
would host it.
“We will love to make sure that the Arik flies
commercially to the venue of the next World Cup, no matter where it will be
hosted.”
Also expressing appreciation to Arik Air’s good
gesture, Abdullahi commended the airline and said that by offering customers all
expensive paid trips is a way of cementing the good relationship between the
airline and its customers.
“Delays and cancellations in aviation are
inevitable. What we keep arguing about is how you handle those delays. When
there is delays carry your passengers along.
"The contract is that they bought your tickets to
take them to their destination safely, securely and in comfort. So if there is
any chance that there is going to be a delay, inform them, carry them along and
explain things to them.”
He also urged passengers to have understanding
when there is delay or when there is cancellation of flight.
“Nobody wants to go up there for maintenance;
because up there, there is no mechanic workshop, you rather do all the repairs
here before you leave. Nobody wants to go up there when the weather is bad, when
the enroute destination weather is bad, just get the passengers
understanding.”
The Director expressed optimism that the airline
would do more in the coming years.
“It is a very good development that Arik is
feting loyal customers. I am sure that it is just the beginning. If you had a
direct flight to Brazil I am sure the number that will benefit will be more than
these, since the currency in aviation are tickets and air miles and that is what
you can give out freely.
“I commend you for this effort and I promise we
will give you our backing and we are here to hold the industry together. There
is no policing of the industry so to speak, we are partners in progress. If the
airlines don’t survive we don’t have anything to regulate. So we take it upon
ourselves to come to you, jaw, jaw with you and understand your problems,”
Abdullahi also said.
Culled from Thisday
Comments
Post a Comment