Nigerian Customers Drag Air France to Court over Missing Luggage

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Photo credit: Airplane-pictures.net


 The issue of missing luggage in aviation continues unabated as Air France incurs the wrath of displeased Nigerian passengers who have taken their case to the Federal High Court, Lagos demanding a compensation of N30m.


As reported in Leadership.ng, a judge of the Lagos State High Court, Justice Oke Lawal and her husband, Chief Bayo Lawal have slammed N30m suit on Air France airline for failure to produce their check in luggage on arrival from Lagos to Florence via Paris.
The couple in their statement claimed that they boarded Air France’s Flight AF3849 from Lagos to Paris on July, 23, 2015 and then from Paris to Florence on Flight AF1066 with their entire luggage duly checked-in in Lagos.
According to the couple, they were surprise to receive incomplete pieces of their luggage on arrival in Italy (Florence) on July 24, 2016 and immediately alerted the officials of the airline.
They also alleged that an employee of the airline brought a luggage to their hotel room but had to take it back as it was not theirs but however made a promise to deliver their luggage to them as soon as possible. This is a promise the complainants alleged Air France has failed to keep.
However, Air France missing baggage policy as stated on their website says that:
“If your baggage is not located in the 21 days following your flight, we will use the value you provided to establish a compensation claim*. This procedure is launched automatically.
Upon presentation of sufficient documentation (receipts, proof of purchase), your compensation can be paid up to approximately €1,295 (the maximum compensation amount set by the Montreal convention)".

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